Refund policy

Used Furniture

At Reloved Sofas, we take pride in offering quality second-hand sofas.

All items are sold on an "as seen" basis, and we do not offer refunds or exchanges.

Sold As Seen

All our items are thoroughly inspected before being listed for sale. We ensure that any noticeable defects or wear are documented and made clear to potential buyers.

No Refunds or Returns

Due to the nature of second-hand furniture sales, all purchases are final. We do not accept returns or offer refunds once an item has been sold and collected/delivered.

We do not accept returns, refunds, or exchanges for reasons including but not limited to:

• Change of mind

• Customer expectation of condition beyond what is reasonable for a used item

• Colour variations due to lighting or screen display

By purchasing from Reloved Sofas, you acknowledge and agree to this refund policy.

For any inquiries, feel free to contact us at enquiries@relovedsofas.co.uk

New Furniture

At ReLoved Sofas, we want you to be completely satisfied with your purchase. This policy applies to all new items purchased through our website.

1. Our 28-Day Returns Policy

We offer a 28-day returns policy.

You may return your item within 28 days of delivery
Items must be:
- Unused and in original condition
- In original packaging (where possible)
- Not assembled (unless faulty)

Please note:

Returns may be subject to a return/restocking fee
Original delivery charges are non-refundable

2. Return Costs

Customers are responsible for return delivery costs unless the item is faulty or incorrect
We can arrange collection if required – this will be quoted based on your location and item size
Any failed delivery or refused orders may be subject to a £35 restocking charge plus the original delivery fee