Terms of service

Terms of Service
Reloved Sofas
Effective Date: February 2025

Welcome to Reloved Sofas! These Terms of Service ("Terms") govern your use of our website, services, and any transactions made with Reloved Sofas. By accessing or using our services, you agree to abide by these Terms. If you do not agree, please refrain from using our services.

1. Definitions

  • "Company," "We," "Us," or "Our" refers to Reloved Sofas.

  • "Customer," "You," or "Your" refers to any individual or entity using our services.

  • "Products" refers to the used sofas and other furniture items sold or delivered by Reloved Sofas.

2. Services Provided

Reloved Sofas collects, refurbishes (if applicable), and resells used sofas. We also offer delivery services for purchased items. All products are sold "as-is" unless otherwise specified.

3. Orders & Payments

  • Orders must be placed through our official website, social media platforms, or direct communication.

  • Payments are required in full before delivery, unless otherwise agreed.

  • We accept payment via cash, transfer and online payments.

  • 4. Product Condition & Warranty

  • All items are pre-owned and sold "as-is."

  • We make reasonable efforts to provide accurate descriptions and photos.

  • No warranty or guarantee is provided unless explicitly stated.

  • Returns and refunds are handled on a case-by-case basis at our discretion.

5. Delivery & Collection

  • Delivery is available at an additional cost unless otherwise stated.

  • Customers must ensure accessibility for delivery (e.g., doorways, staircases).

  • Collection services are available for used furniture at our discretion.

6. Liability & Indemnity

  • We are not responsible for any damages, injuries, or losses caused by the use of our products.

  • Customers agree to indemnify and hold harmless Reloved Sofas from any claims related to their use of our products or services.

7. Cancellations & Refunds

  • Refunds for delivered products are only available if the item is significantly different from its description.

8. Privacy Policy

  • We collect and process customer information solely for the purpose of order fulfilment and service improvement.

  • We do not sell or share your data with third parties, except as required by law.

9. Amendments to Terms

Reloved Sofas reserves the right to modify these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes must be resolved in the courts of the United Kingdom.

For any questions or concerns, contact us at enquiries@relovedsofas.com